Customers of the accounting startup Bench, recently acquired by Employer.com, are alleging they are being charged for services they already paid for. CEO Jesse Tinsley had promised to honor prior payments, but a lawsuit claims otherwise, stating that customers must pay again for services like tax returns. Some users reported needing to renew subscriptions for previously prepaid work, contradicting Tinsley's assurances. Employer.com's CMO refuted these claims, stating they honored all pre-paid services. Bench's prior ownership left a trail of financial mismanagement and service delays, culminating in its abrupt shutdown last December.