Following the abrupt shutdown of the accounting startup Bench, customers are voicing frustration as they are compelled to consent to new terms to access their financial data. The company was sold to Employer.com shortly after its closure, leaving many businesses without their accounting documents. Customers report being unable to export their data unless they agree to the updated terms, sparking concerns about the adequacy of Employer.com's privacy policies. Some users are exploring alternative providers due to dissatisfaction with the data transfer process and the handling of refunds for pre-paid services.