Capacity, an AI-driven support automation firm, has raised $26 million in Series D funding, surpassing its initial goal of $5 million due to strong backing from investors like TVC Capital and Toloka.vc. The company has also acquired three firms, including enterprise search company Lucy, enhancing its customer service automation capabilities. CEO David Karandish emphasized the importance of a comprehensive platform for improving customer interactions. With over 2,500 brands served and plans to grow its workforce to 200 by year-end, Capacity is poised for significant expansion and profitability.