Salesforce CEO Marc Benioff has voiced concerns over the overhyping of AI technologies, particularly criticizing Microsoft’s claims about its Copilot tool. During a podcast appearance, he emphasized that AI's current capabilities do not meet the grand expectations set by industry leaders. Benioff noted that many assertions about AI solving major issues like cancer and climate change are exaggerated. He pointed to research indicating that only a quarter of organizations are ready to adopt Copilot widely. Despite the hype, Benioff remains excited about AI’s potential, especially for customer service applications.