A recent incident involving a Waymo robotaxi raised concerns about the technology's reliability. Mike Johns, CEO of AI consultancy Digital Mind State, found himself trapped in a looping route for nearly seven minutes while attempting to reach the Phoenix airport. Although Waymo confirmed the problem was addressed through a software update, the experience prompted questions about rider safety and remote assistance capabilities. Experts emphasize the need for better emergency controls in autonomous vehicles to ensure passenger safety. Waymo was criticized for relying on customers to troubleshoot issues via their app during urgent situations.