Zelle Discontinues Standalone App Amidst User Shift to Banks

Zelle Discontinues Standalone App Amidst User Shift to Banks
Zelle announced the closure of its standalone app, effective Tuesday, due to its limited usage. With only 2% of transactions occurring through the app, most users prefer accessing Zelle via their banks for convenience. Those who relied on the app will need to re-enroll through financial institutions. Launched in 2017, Zelle has facilitated $1 trillion in payments in 2024, primarily for larger transactions like rent. This decision reflects the company's focus on optimizing resources and enhancing user experience through bank integrations.